Personal, convenient service by phone
At Community First, we provide you with a dedicated team of staff in
our call centre as well as a 24 hour Phone Banking Service to make it
easy for you to receive assistance and manage your accounts over the
phone.
Community First Direct - 1300 13 22 77
Our friendly team are here to help you on weekdays from 8am to 8pm
and on Saturdays from 8am to 3pm. They can help you do just about
anything over the phone including opening a new account, apply for a
loan, assist with transactions and answer your questions.
24-hour Phone Banking Service - 1300 13 16 99
You can access information on all your accounts through our 24-Hour
Phone Banking Service, seven days a week. This is an automated service,
which you use by pressing the buttons on your touch-tone telephone. You
can complete many transactions over the telephone, conveniently and with
total security, for the price of a local call (higher rates from mobile
phones).
Using Phone Banking, you can:
- check your account balances
- review the last 5 transactions on your accounts
- transfer funds between selected accounts
- order a statement
- obtain details of interest credited on savings accounts and
investments in the last financial year.
- pay your bills using BPAY
Note: If you need to transfer funds between different
Memberships, please call Community First Direct on 1300 13 22 77
to register.
View our Guide to Phone Banking >>
How to get started
To start using this service all you need is your membership number,
an access code and a touch-tone phone. If you don't currently have an
access code please contact Community First Direct on 1300 13 22
77.
Changing your Telephone Access Code for Phone Banking
If you feel your telephone access code has been compromised you
should change it immediately. You can do this by calling the service on 1300
13 16 99 and following the prompts. Alternatively, to have
your telephone access code changed you can call Community First Direct
on 1300 13 22 77, or email askus@communityfirst.com.au
Our product Conditions
of Use are available on this
website. You should read and consider these Terms and Conditions
when deciding to use any product.
|